Terms of service

Ashes-Glass Jewellery

I reserve the right to update, change or replace any part of theses terms by updates and/or changes to my website. It is your sole responsibility to read these Terms and Conditions before commencing, your continued use of this website following any updates constitutes acceptance of those changes. If you have an impairment, difficulty reading, or any disability that affects your judgement or understanding then please ask for help from a friend or contact us for help. I understand that grief can be a confusing time but please understand that most of our clients are grieving. If you are grieving so much that you are unable to read these, then we respectfully ask you call us/order at a later date. If you do not understand and fully accept these T’s and C’s then it is not the right time to order.

  • A security order fee (agreed cost for each individual order) will have to be paid to secure the order; no initial payment-no jewellery.
  • By paying this fee you are trusting myself with the ashes, they are safely secured in my locked studio, but agree that they are not my full responsibility.
  • By paying this order fee you understand and accept the 8 week time frame of this making process. If you require your item sooner this will need to be negotiated before placing the order and specifically mentioned prior/during paying this fee-an additional fee will be added to ensure this. If the order isn’t completed within 3 months, it is up to me to cancel the order with no security fee refunded.
  • Due to the nature of our products we cannot give refunds on custom pieces containing ashes, a refund will only be given in the unlikely event of not being able to create your order for you or if an order is cancelled prior to any work being undertaken.
  • By paying this fee you are signing an agreement to follow through with the order/if any changes/cancelling the order you must pay to cover the materials/time/fusing glass, and will not be refunded this order fee.
  • The ashes will always be kept in the container we received them in (decanted into a smaller pot.). They are marked clearly with the order details, customer’s name, and name of deceased, but please collect within 5 weeks of paying the order fee.
  • Each piece is individually made each time.  The glass gems are guaranteed not to break, crack or chip upon delivery/collection. You will have 14 days to contact us if you notice any such flaws, in this unlikely event a repair or a replacement will be arranged at no extra charge.
    If you drop, smash or expose the glass to extreme hot or cold temperature changes it could get damaged and this would not be refunded or replaced for free, by paying a deposit-you are agreeing with this statement.
  • Under most normal circumstances your glass will last a lifetime with normal wear.
    As mentioned, each gem is completely unique as they are hand made with your loved ones ashes, different monitors/screens and devices may display differently, please allow for subtle differences from the item shown in images.

Posting

  • If you need me to post your ashes/jewellery to you, an agreed fee will need to be covered by yourself, the postal service will be appropriately insured and a tracked service.
  • If you are posting your ashes to me (recommend avoiding this), please securely package the ashes-this is your responsibility- and it is advised you use Royal Mail Special Delivery Guaranteed or at the very least 1st Class Recorded. The fee and sending of Ashes to us will be the customer's responsibility.

 

Workshops

+If anything comes up that you can no longer attend (don’t worry about giving me details, I understand things come up all the time!), please let me know as soon as you can! Anything after 48 hours before the date/time will be honoured 50% of the voucher value to use at another date, or a 50% refund. This is simply to cover any finances.

+Students must be 14+ to attend, anyone under 16 to attend with an adult.

+Please let Hannah know of any wrist or hand injuries; she can then advise if this workshop is do-able or not. Some lighter tools, and extra guidance can be arranged :)

+Purchase a voucher, or secure a space with a full payment-dates are often released on social media.

+Participants must be 14+ with a parents or guardian, unless over 16.

+Any cancellations less than 48 hours prior to the date booked will only be refunded 50%.

+Please let Hannah know asap if you need to re-arrange to another date, so that your space can be refilled.

+Please read through what tools/materials are used, and understand that injuries occurred at the workshop, is at your own risk.

+Workshop room is located up a flight of stairs, please let me know if this is a problem, and we can try and work around it.

+ Hannah reserves every right to ask you to leave if she deems inappropriate behaviour. The safety of myself, the venue and other students is her priority.